Ships to India

Refund Info

RETURNS

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Our policy lasts 15 days. If 15 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

How should I return the product?
Call us on +91 98196 19250 OR email us at shop@cybernook.net

  1. Provide us with your order id and register your return preferably within 2 days.
  2. Please put the product in its original box and seal it and fill with paper so that the items do not move inside the box. This ensures that products do not get damaged while in transit.
  3. Send us your return via Speed Post to this address:
    Creative Home Craft Network Pvt. Ltd.
    A-1/6, Krishna Complex, Sonale, 
    Opp Kamal Motors, 
    Bhiwandi, Mumbai,
    MH, 421302, India.
    098196 19250
  4. Inform us once you ship the product and write a mail to shop@cybernook.net share the tracking number of the shipment, product ID to us.
  5. Once we receive the products, after inspection and ensuring the good condition of the product we will initiate the refund from our end.

When can I expect my refund?
The maximum time to get refund

  • Net banking: 3 working day
  • Debit Card: 7 working day
  • Credit Card: 9 working days

Who pays for Shipping?
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over 5000, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Still have any questions regarding returns?
Feel free to email us at shop@cybernook.net or call us at +91 98196 19250