CUSTOMER FRIENDLY RETURN POLICY
What do I do if I get a damaged/ defective or incorrect product?
Easy Return Policy is applicable within 7 days from receipt of the product and applicable only for the following reasons: Damage arrival, Manufacturing defect & incorrect product. The time frame starts from the date the product was delivered as per the confirmation received from our logistics team or courier partners.
Please send us 2 images (one of the damaged part and one of the entire product) of the product to ascertain the reason for return. Email us on firstname.lastname@example.org
Our representative will call you within 48 hours.
A reverse pick up will be initiated as soon as the refund complaint is validated.
We request you to retain all packing materials unless instructed otherwise by our team. Refunds will be processed only after we have collected the product(s). Please allow up to 3 days for the reverse pick up and subsequently to process the refund.
Once the pickup is done, refunds will be processed within 48 hours. Depending on the mode of payment you used, banks and payment gateways usually take between 7 to 10 working days to credit the amount to your account.
Do I need to keep anything in mind while returning your product?
The returned product should be in its original packaging, and in the same condition as you received the product. Please ensure that all tags, peripherals, warranty/ guarantee card, freebies and accessories including keys, straps and locks are intact.
The Easy Return Policy at CyberNook is absolutely hassle-free. Once we validate the refund, we will pick up the product through our own in-house logistics team. All you need to ensure is that you send us image of the product on time.
How much time does it take to get the refund?
Once you place a refund request, our representative would call you back within 48 hours. On refund validation reverse pick-up would be initiated within 3 days.
Refund will be processed within 48 hours return product delivered back to us. Depending on the mode of payment you used, Banks and Payment Gateways will take between 7-10 working days to credit the amount to your account. Refund will be credited only in the initial mode of payment.
Effectively, in a normal course, it can take up-to maximum of 2 weeks from the request, for refund credit.
Who bears the shipping costs for the refunded products?
CybrNook will pick up the product that you wish to return from your doorstep & bear the shipping cost.
Can I return a product in case I do not want it or do not like it?
Item cannot be refunded for any reasons other than following: damage on arrival, manufacturing defect & incorrect product.
Our Warehouse Address is:
Creative Home Craft Network Pvt. Ltd,
Address: A-1/6, Krishna Complex ,
Sonale, Opp Kamal Motors,
Bhiwandi, Maharashtra 421302
Tel: 098196 19250